How to track my order?

You can track the latest shipping status of your order on the thenexoriashop.com. Simply visit "Your orders" and click the "Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number,delivery time, and latest shipping status on the page.

If a tracking number isn't available yet, then your order may still be processed. Please allow 7-15 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.

If your order arrives late, as a gesture of courtesy, we offer you a $5 credit (standard shipping) to your account.
 

Why is there no tracking update?

If you haven't received any tracking updates on your order since it shipped, it's most likely because your order was sent from overseas warehouses. Tracking won't update until your package arrives in the United States and is picked up by local logistics service providers to deliver to your doorstep. The local logistics service providers will scan your package (only during business days) to update your tracking info.

You can track your order by going to the "Your orders" page of thenexoriashop.com. From there you will be able to find your order and click "Track" to view the latest tracking info.

We know you're excited to get your order through and so are we! If your order arrives late, as a gesture of courtesy, we offer you a $5 credit (standard shipping) to your account as a small sign of appreciation for your patience.
 

Can I request a refund while my order is in transit?

Sorry, but we are unable to intercept a package while it is in normal transit. We recommend requesting a return or refund after you receive the package. Each order includes one free return for one or multiple items (with some exceptions for special items).

 

In extreme cases-such as a package being lost in transit, going without updates for an extended time, or not being delivered after the latest estimated delivery date-we offer our sincere apologies and you may request a full refund. For more details, please visit our Delivery Guarantee page.
 

Why is my order taking longer to process than normal?

Orders are usually processed within 7-15  days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times.

You can view the delivery time for each item in your order by going to their specific product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately.

We know you're excited to get your order through and so are we! If your order arrives late, as a gesture of courtesy, we offer you a $5 credit (standard shipping) to your account as a small sign of appreciation for your patience.
 

What is late delivery compensation?

If your order is not delivered on or before the latest delivery date provided to you, as a gesture of courtesy, we offer you a credit within 48 hours of that date. The credit will be issued to your Nexoria credit balance in the currency used for the order and with the exchange rate from when your order was placed. You can check the compensation amount for late delivery in your order details.